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Offer safe and high-quality care to all patients, no matter what language they speak. Quick access to an Interpreter reduces chance of medical errors and saves time for the medical team caring for the patient. It helps hospitals improve efficiencies by reducing time to see patients, reduces unnecessary readmissions and reduces length of stay. All these have a positive impact on patient flow and cost of care. The benefits of Remote Video and Phone interpretation are now recognized in leading hospitals worldwide.

Medline ARABIA gives you the ability to connect to an Online Interpreter in less than ONE MINUTE – at any time, from anywhere, using readily accessible devices such as PCs, Tablets and Smart Phones. Our Video remote Interpretation and Over the Phone Interpretation services are available 24 Hours, 365 Days.

Video Remote Interpretation (VRI) Video Remote Interpretation enables visual context and visual cues and allows patients and healthcare providers to interact more personally than with Over the Phone Interpretation (OPI). With Medline ARABIA’s exceptional high-resolution video and audio connection, you’ll be able to see and hear the interpreter as if they were right next to you in the room. The service is readily available with one-click access and avoids waiting time often associated with face-to-face interpreting. It is also much more cost-effective as compared to face-to-face interpretation.

Over the Phone Interpretation (OPI) Over the Phone Interpretation is the next best option to connect to an interpreter instantly. Over the Phone Interpretation can be the best option for areas where Wi-Fi signals are low or when suitable devices are not available to use Video Remote Interpretation. Medline ARABIA provides a next generation cloud based and a high audio technology connection and our interpretation platform offers the best on-demand language support available today.

Being your local company, we understand the cultural, ethnic and language requirements of the region. Medline ARABIA provides VRI capability for all common languages spoken by locals and expats in the Middle East and OPI Service in over 200 global languages. Our local focus allows us to have technical teams on the ground to provide training and ongoing support required for optimal implementation of interpretation solutions in any setting. Our service features include:

  • 24/7 Interpretation in over 200 Languages. See List of Languages
  • Interpretation on Demand – No requirement for Pre-scheduling of calls
  • Connection Time of less than One Minute
  • Continuous Success Rate regardless of volume
  • Confidentiality and Security with strict code of conduct and confidentiality agreements
  • Competitive Prices that are the best prices in the region
Readily accessible interpretation is ideally suited for the following important interactions:
Outpatient Clinic Interactions

For history taking, communicating diagnostic results and explaining disease outcome and follow up care

Explaining Medication Usage

To communicate about patient’s medications, allergies, side effects and instructions for using medications

Taking Informed Consent

To explain uncertainty, risks, and treatment choices that might affect the patient’s health and well-being

History Taking & Discharge Instructions

To take complete history from admitted patients and to impart discharge and procedure instructions

Pre and Post-Surgical Care

To obtain history of any complications with surgery and anesthesia, giving pre-surgical instructions and explaining post-surgical care

Emergency Department Care

To quickly acquire information about previous conditions, surgeries, medications, and allergies for making important decisions

Make patient care safer by using Instant Remote Interpretation
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