Ensuring 24/7 uninterrupted availability of a fully multi-lingual call centre can be challenging for any institute. Medline ARABIA gives your Call Centre access to on-demand language support whenever it needs it. Being a language service provider, Medline ARABIA has interpreters available 24/7. This gives you the ability to add capacity during peak hours of demand and to continue to serve all your customers, no matter what language they speak or what time they call.

Cost-effective Scalability

Call Centre Scalability comes at a high cost. It often does not make financial sense to hire bilingual call-center agents on a full-time basis to cover all commonly spoken languages. While you may already have some in-house bilingual call-center agents to cover common languages, it cannot be predicted when the next non-English, non-Arabic call will come in or when call volume will become more than what available staff can handle.

With Medline ARABIA telephone interpretation service, you will be able to get a qualified interpreter on the line within seconds and pay only when you use the service. Think of it as your language support insurance policy.

Dedicated Interpreters for Corporate Partners

Our corporate partners can even get access to a dedicated pool of interpreters – Just for their company. These interpreters are specially trained on our partner company’s policy, procedures and specific terminology, thereby ensuring that accuracy and meaning is never compromised. So whether it is 9-9-9 Emergency Calls or just regular calls for seeking information and scheduling of appointments, our partners get the capability to provide uninterrupted, 24/7 multilingual contact centre service.